repair on used rolex

[Marconet]

Hello, I kindly ask for an opinion.
three weeks ago I brought a small automatic rolex by my wife to repair from a rolex official dealer. the clock sometimes, inexplicably, stopped.
I was anticipated that oil was missing (or something like that).
yesterday the other I returned to resume the clock and I found an account of 320 euros for revision and replacement of a broken "pin"; it was specified that the clock had been sent to the rolex for the operation.
question... Shouldn't they give me a specification of the surgery maybe on the rolex header and maybe the...broken pin?
Thank you so far who can give me your opinion. .
I feel a little tricky, but maybe I'm wrong. .

 

[Er Presidente]

Perhaps he should have also submitted an updated estimate before proceeding to repair. in case of your renunciation of repair could have retained the cost of the quote (10% of the cost of repair? ).
in any case all after the signing of a document from that point.

Did you know the clock would go to "rolex"?
Did you know that any repair cost would be charged to you without further permission?

 

[Marconet]

Hello, I kindly ask for an opinion.
three weeks ago I brought a small automatic rolex by my wife to repair from a rolex official dealer. the clock sometimes, inexplicably, stopped.
I was anticipated that oil was missing (or something like that).
yesterday the other I returned to resume the clock and I found an account of 320 euros for revision and replacement of a broken "pin"; it was specified that the clock had been sent to the rolex for the operation.
question... Shouldn't they give me a specification of the surgery maybe on the rolex header and maybe the...broken pin?
Thank you so far who can give me your opinion. .
I feel a little tricky, but maybe I'm wrong. .

No, I figured he'd fix it... now, I understand that it's a rolex that's gonna be a special maintenance, but he should have told me that he couldn't fix it and point out/direct me to an authorized workshop.

 

[MarcoBi]

averagely a "cut" for a watch (datejust)rolex costs 7-800€.
If you do it from a "generic" you pay 450-500€.

 

[PierArg]

quoto marcobi...also I knew that a normal revision from an authorized dealer rolex cost on 700-800 €.


for the rest I agree with the President as the dealer should have warned you or, at least, make a summary estimate.

 

[gil]

the customer would be entitled to a receipt when he leaves material at the repairer.
would be entitled to a quote, and any waiver (after payment of viewing expenses).
the repairer should sign the estimate and release specific of the works carried out.

this is for a watch, for a car, or a washing machine. but the repairers are all “furbished” and do nothing of what specified above, counting on the fact that, no one denuncies them, well knowing that, economically it is not worth it.

for example the opel dealer where I bought the car, except for cars incidentate or really big things, categorically refuses to leave estimates, which is absurd, but it is so.
Welcome in italy.