[translate] crash importing catpart file

[cacciatorino]

alibre 12.1 immediately crashes if I try to import a catpart or catproduct file. the problem occurs only if I am logged in as a limited user, while instead it works perfectly as an admin user.

tried on two machines with winxp-32 both home and professional.

 

[listastudio]

alibre 12.1 immediately crashes if I try to import a catpart or catproduct file. the problem occurs only if I am logged in as a limited user, while instead it works perfectly as an admin user.

tried on two machines with winxp-32 both home and professional.

did you report the problem as an incident?
I just checked, but I don't see it...
well report in the forum, we would miss it, but if you insert it as an incident in your support page you will see that you are given a tracking number and you will be able to follow the evolution of the answers to your problem.
sign-in with username and password in www.alibre.com, then click in support&training, support, new incident.
After entering the description, recall with view incident and you will find the button to send us the file and allow us to replicate the problem.
also users of the xpress version (free) of the software and those without update contract can report incidents in this way, allowing us not to disperse the reports.
Bye!
Palo

 

[Fulvio Romano]

I confirm the problem. Study list can confirm, I had an import problem of a .dwg with the xpress version that vanished with the trial version, and also with the licensed one.

 

[cacciatorino]

did you report the problem as an incident?
I just checked, but I don't see it...
well report in the forum, we would miss it, but if you insert it as an incident in your support page you will see that you are given a tracking number and you will be able to follow the evolution of the answers to your problem.
sign-in with username and password in www.alibre.com, then click in support&training, support, new incident.
After entering the description, recall with view incident and you will find the button to send us the file and allow us to replicate the problem.
also users of the xpress version (free) of the software and those without update contract can report incidents in this way, allowing us not to disperse the reports.
Bye!
Palo

I sent the report.

However in the American forum they advised me to give admin permissions to the folder c:\programs\alibre confused: )....

 

[Joe37]

this problem is reported for solidworks here http://www.alibre.com/assets/readme-v12-1.pdf on page 9. I believe that by caia is the same problem, so it is necessary to have administrator privileges.