call to technical support - case details - 1034xxxx

[Daniele-san]

:bekle:
I opened a call to ptc technical support on June 6, 2011 after some tests and contacts from three operators... they abandoned me, the call currently was assigned to a fourth operator whose initials (e.v.) on October 13 last contact to let me know that I would be contacted the next day. from that time they literally abandoned me! the call is still open to today I only know that the money for the maintenance of the 4 licenses available to us all want them immediately....:angry:
What do you recommend me to do?

 

[cacciatorino]

:bekle:
I opened a call to ptc technical support on June 6, 2011 after some tests and contacts from three operators. . .

Unfortunately also for me the entry into the world ptc/cocreate was quite depressing, among commercials not to trust too much and assistance absent or unwitting/incompetent....

 

[Parametric_Ozzy]

But I would not put it down so hard, usually ptc support is very efficient compared to others, I speak of the ex pro/e part, the part assimilated by co-create I could not say.
In any case you give maintenance money not only serves that, but send you every updated release, so it can also stay.
Do you want a var or anything?
because otherwise you could ask your var of confidence and maybe he can give you the solution in a short time if it is not a sw problem of a certain build.
Otherwise tell me what problem you have and I see if I can help you as always free.... .
greetings

 

[Daniele-san]

But I would not put it down so hard, usually ptc support is very efficient compared to others, I speak of the ex pro/e part, the part assimilated by co-create I could not say.
In any case you give maintenance money not only serves that, but send you every updated release, so it can also stay.
Do you want a var or anything?
because otherwise you could ask your var of confidence and maybe he can give you the solution in a short time if it is not a sw problem of a certain build.
Otherwise tell me what problem you have and I see if I can help you as always free.... .
greetings

Bye-bye
Sorry I'm late.
thanks for your intervention.
we talk about ecad data exchange between mechanical and cheerful cad.
practically in the export of a board 8created with wf5/creo and with holes within the geometry itself the cheerful cad does not read them as holes but as simple entity 2d therefore the cheerful operator must every time go to replace the entity 2d with a real hole.

Can you give me a few tips?
Good day

 

[Parametric_Ozzy]

Bye-bye
Sorry I'm late.
thanks for your intervention.
we talk about ecad data exchange between mechanical and cheerful cad.
practically in the export of a board 8created with wf5/creo and with holes within the geometry itself the cheerful cad does not read them as holes but as simple entity 2d therefore the cheerful operator must every time go to replace the entity 2d with a real hole.

Can you give me a few tips?
Good day

Hello, ladies.
It's not exactly my field, but I see that I'm informed, okay?
only one thing the holes in wf5 were executed with the hole command or with an extrusion.
second since I do not know the type of files imported into cheerful, is there a direct extension or is it passed by a canon step or other format?
thanks and greetings

 

[The_Matrix]

Hello, ladies.
It's not exactly my field, but I see that I'm informed, okay?
only one thing the holes in wf5 were executed with the hole command or with an extrusion.
second since I do not know the type of files imported into cheerful, is there a direct extension or is it passed by a canon step or other format?
thanks and greetings

I think it takes a little different mode.
we to do this we have a pcb exchange module.
(the data passage between mcad and ecad is not simple geometry, but for example, electronic components are transformed from 2d to 3d)http://www.zuken.com/en/products/pcb-design/cr-5000/analysis/parallel/nx-pcb-exchangeyou should look for something similar in the ptc suite. . .

or, if with the ecad you do not electronic, but electric routing, then the data passage is done normally or in xml or hrn/cmp... I remember very well that 11 years ago he did it, so he will continue to be able to do it.

 

[maxopus]

hello daniele, it is a field to me completely unknown.
I'm sorry I couldn't help.

 

[Parametric_Ozzy]

I think it takes a little different mode.
we to do this we have a pcb exchange module.
(the data passage between mcad and ecad is not simple geometry, but for example, electronic components are transformed from 2d to 3d)http://www.zuken.com/en/products/pcb-design/cr-5000/analysis/parallel/nx-pcb-exchangeyou should look for something similar in the ptc suite. . .

or, if with the ecad you do not electronic, but electric routing, then the data passage is done normally or in xml or hrn/cmp... I remember very well that 11 years ago he did it, so he will continue to be able to do it.

no but to do so it does and there is integration now I do not know through what formed towards cheerful.
only that so first-attention seems to me a problem of topology in export, maybe it is the classic "minchiata" to put a flag somewhere..

 

[Daniele-san]

Hello, ladies.
It's not exactly my field, but I see that I'm informed, okay?
only one thing the holes in wf5 were executed with the hole command or with an extrusion.
second since I do not know the type of files imported into cheerful, is there a direct extension or is it passed by a canon step or other format?
thanks and greetings

thanks ozzy
I answer you
a. holes are created with the hole command
b. exported files have .emn extension (you find it between saves as)

Good day

 

[Daniele-san]

hello daniele, it is a field to me completely unknown.
I'm sorry I couldn't help.

Good morning maxopus

Thanks again