policy assistance to old releases

[rinato]

My question is not technical, but political, I hope it will not violate the regulation.
: I am thinking of cancelling the part of updates in the service contract, and keeping only this last one for the release v17, without therefore switching to the newborn v18. I followed the upgrades since the "surf5" became "visi7.0".
Is anyone in this situation yet? how do you behave if you report problems (usually x the cam... )?
thanks for the attention, greetings
reborn

 

[endrio1]

I also reborn as you are tempted not to renew the service contract because sometimes it seems to me to fight with windmills.
I don't know about you, but here the assistance is not bad for what he competes. the problem is that unfortunately if you have a problem that runs out of their skills they have to lean on to thousand who have to lean on the developers and here we lose waiting to be understood, first and taken into consideration then and if all smooth row comes the release.
However the 18th the istallero,just decide to hand it over to me,because to hear what they say should have fixed several things.
I gave them the availability of my car to see if the problems are to be attributed to me, to the car or to the cam but if also this time do not solve I do as it goes with the yamaha "by by baby"

 

[rinato]

hi endrio1, I have already seen and used v18, for projects in 2d, plus cam, quite thoroughly enough to say that did not like the new method of management of inputs in drawing 2d. I'm not saying it's wrong, let's mean, or they've upset him. to understand: do you know that the offset of a profile or a circle, up to the v15 you reverse it to video with the space bar, and up to the v17 the same goes for the parallel lines? Now it's not even true for those, you always have to look for the flag inside the input window, and they don't have all the same layout...I don't know if it's set up so also competition and it's a marketing speech, but while insisting on drawing with v18, I haven't found myself at all. then they have also changed the cam, probably with the same design directives, and there are also things that I did not like. I repeat that it is only a matter of tastes. There's probably someone who'll be better.
Now I just wait for the official DVD to see what they have adapted to the demands of those who, like me, have had the opportunity to work with the first stabilized version, and then I will decide on what to do.
Greetings, reborn.

 

[Tecsys]

I'm not going to be able to do it, but I'm going to do it. ?
Good day, guys. .

 

[user.cadcam69]

... as for the assistance I can only speak well, it is clear that as for us in the work there are priorities and so it will be for them, if I have a problem that is mine or almost exclusively mine, it will pass in the second floor, it should be seen how strong you push on the performance of the software, on the other hand I always have a technician willing to listen to me and give me support, if then the problem is independent from him what can do if not pass it to the answer to the plan? ? . . .

hello to all, I pray that I presented myself in the appropriate discussion area...
cmq, I have been following you for a while and for so long I have decided to actively contribute to this forum, hoping to provide useful information... but also to receive it.

on this subject, let me write my opinion too...

as rightly reported by tecsys the choice to cancel the updates is personal and I am not to mayor what is best to do... personally I have nothing to say about updates or service.
when I found myself in trouble I always managed to solve my problems.:4410:

I prefer to stay quiet by paying assistance and being able to ask for help at any time.


I had the opportunity to try the new version 18 already from the beta versions, and I noticed a nice step ahead of the 17 (which I already thought was a great version!) :4425: