technical engineer and commercial technical engineer

[Ing Italy]

Good morning to all,

I open this discussion because very interested in understanding your views on the topic of the title: figure of the technical engineer (e.g. technical office) and figure of the commercial engineer, their report.

just as an example some questions about the points on which I would really like to have a feedback in the discussion:
-What are your experiences about the relationship between these two figures? .
- It seems to me that the figures approaching the trade are often criticized, could you please tell me what are the main flaws you highlight in the report and what are the most suitable ways to eliminate or reduce them?
-what would in your opinion be a credible and professional profile of commercial technical engineer: path and academic results, path and professional results etc...

Thank you so far who would like to contribute.
Have a good day.

 

[Ing Italy]

ps: I just realized I had put the discussion not where I wanted to. I thought it was right to put it in arguments off topic but I was looking at a post in this section and I was wrong, sorry.

 

[MBT]

Good morning to all,

I open this discussion because very interested in understanding your views on the topic of the title: figure of the technical engineer (e.g. technical office) and figure of the commercial engineer, their report.

just as an example some questions about the points on which I would really like to have a feedback in the discussion:
-What are your experiences about the relationship between these two figures? .
- It seems to me that the figures approaching the trade are often criticized, could you please tell me what are the main flaws you highlight in the report and what are the most suitable ways to eliminate or reduce them?
-what would in your opinion be a credible and professional profile of commercial technical engineer: path and academic results, path and professional results etc...

Thank you so far who would like to contribute.
Have a good day.

the criticism that stands towards commercials is, with slight variations, always the same: You don't know what the hell you're selling!
the counter-critical of commercials ( engineers or not) towards technicians is more or less always the same: always make difficulties and problems to do everything
Both are right!

It must be said that the figure of the commercial technician is a good idea. But before you do the commercial, you must have done the technician. and you must have done it well for years, knowing the problems thoroughly. 6 months in the technical office are useless. 6 years is already a starting point.
In addition, to be a commercial, you must have the spirit of commercial. you should like to travel, relationships with customers, you must have a nice presence, know the languages well, understand and assimilate the uses and customs of the countries where you go, know well how the prices are made and all the commercial contour. . .

 

[Ing Italy]

Thanks mbt.
I ask you: did you get to work with commercial engineers with a couple of years ut behind?. did the understanding of technical problems always seem to you severely inadequate? .

 

[Fulvio Romano]

I've had more than once the case of technical discretes that went to commercial. desk change had the same effect as the mib gun. they no longer knew the basic information about products that until the day before they planned.

I am of the opinion that a good commercial must love the product that sells, and to do so often must have given birth. in my experience when the commercial contract expert goes around with the technician momentarily with the commercial hat.da, they both come home with the signed contract.
the customer wants non-evasive answers to their questions, and for products of a certain complexity and value, the only way and let a technician respond. In fact on complex products also the best technician of the world if he passes to the commercial, after a month his knowledge will be obsolete.

If, however, the technician starts talking about performance guarantees, payment strategies, credit letters and bank liabilities happens the case. Here it takes a commercial properly said.

 

[MBT]

I've had more than once the case of technical discretes that went to commercial. desk change had the same effect as the mib gun. they no longer knew the basic information about products that until the day before they planned.

Ah... But then I didn't notice just this strange phenomenon!

I am of the opinion that a good commercial must love the product that sells, and to do so often must have given birth. in my experience when the commercial contract expert goes around with the technician momentarily with the commercial hat.da, they both come home with the signed contract.
the customer wants non-evasive answers to their questions, and for products of a certain complexity and value, the only way and let a technician respond. In fact on complex products also the best technician of the world if he passes to the commercial, after a month his knowledge will be obsolete.

If, however, the technician starts talking about performance guarantees, payment strategies, credit letters and bank liabilities happens the case. Here it takes a commercial properly said.

turbulent quotation with the gun of the m.i.b.

 

[haga78]

...
in my experience when the commercial contract expert goes around with the technician momentarily with the commercial hat.da, they both come home with the signed contract.
the customer wants non-evasive answers to their questions, and for products of a certain complexity and value, the only way and let a technician respond.
...

That's right. many years behind the former owner and a commercial went to a customer of industry reference to discuss a very important offer. But he spoke only the owner (typical example of the "master") and so they returned home empty-handed:4425:

 

[thiene]

Do you think there's more career opportunities as a designer in the technical office or as a commercial technician?
I am currently a designer/designer but after 14 years I do this in various companies, I no longer know if I would like to do this all
What do you say? personal experiences?
Is this a complicated step?

 

[Fulvio Romano]

zero on zero is an undetermined form. . .

Usually the commercial is seen better, especially in times of crisis.

 

[MauroM]

I think the answer you can give yourself:
a commercial who can't sell anything will have a career that lasts from christmas to s. stefano,
Similarly, the career of a technician is directly proportional to the number of "mothers" that draw in the workshop.
Without doubt, in the economic aspect, a good trade is more rewarded.

 

[Enigma]

I think the answer you can give yourself:
a commercial who can't sell anything will have a career that lasts from christmas to s. stefano,
Similarly, the career of a technician is directly proportional to the number of "mothers" that draw in the workshop.
Without doubt, in the economic aspect, a good trade is more rewarded.

I fully agree with your viewpoint.. .

I've had more than once the case of technical discretes that went to commercial. desk change had the same effect as the mib gun. they no longer knew the basic information about products that until the day before they planned.

...I also noticed this phenomenon...maybe it is due to "electromagnetic waves" or to "solar storms". . .

enigma

 

[PierArg]

quoto alla grande mbt e fulvio.

as remuneration is better technical-commercial.
the last wheel of the commercial cart has benefits that neither the technical director can afford. one on all the company car.
I have never understood why if you are commercial technician and you have as reference Uzbekistan still give you the car.
It is not so much to do the cool and have the place booked in the company parking lot but because the car, if you think about it, is money.
between depreciation to 5 years (ok, it is not an exit of money but however it is a cost) and management expenses (carburet, cutting, insurance, stamp, thermal tires, etc.) you spend at least 8000€ year.
has the opportunity to speak the languages and deepen them.
You have a way to get in touch with people.

as type of activity I like to do much more technical.
It is also true that often the technician is a travel companion of the commercial.
where I work, despite being a medium-sized company, the commercial technician is not there.
There is the commercial and the technician and often go away together.

 

[Ing Italy]

thanks for the interesting answers.
pier, enigma, haga, mauro... would you have some further comment on some of my initial questions? .

Good evening!

 

[pmcstudio]

You can watch this cartoon: http://www.ziqurrat.it/2008/07/la-curva-del-design-e-la-vignetta-dellaltalena/

 

[Ing Italy]

You can watch this cartoon: http://www.ziqurrat.it/2008/07/la-curva-del-design-e-la-vignetta-dellaltalena/

I knew this cartoon. In this way, what could be concrete operational activities that would improve the relationship between the professional figures in question? .

 

[MBT]

It would be enough that everyone, when he carries out his activity, thought for a moment also to the activities that must carry out who comes after!
It is not easy at all, in reality, especially today that we have to do everything for tomorrow at the minimum cost possible.

 

[PierArg]

thanks for the interesting answers.
pier, enigma, haga, mauro... would you have some further comment on some of my initial questions? .

Good evening!

-What are your experiences about the relationship between these two figures?

I repeat, I have no direct experience with trade technicians. only with pure commercials.
As far as the technical and commercial relationship is concerned, it is as the others have already said.
the technician often thinks that the commercial does not understand a bunch of what he sells.
He thinks that once a commercial (engineer by the way) asked me if the sealing rings were already placed inside the casting mold and "fusions" along with the piece in order to save the assembly operation.
I'll let you imagine.
the commercial instead criticizes the technician because, in his opinion, the technician designs products that "do not sell well like those of the competition". The products of others are always better.
Where is the truth? Of course in the middle.
on this topic you can write books and books

- It seems to me that the figures approaching the trade are often criticized, could you please tell me what are the main flaws you highlight in the report and what are the most suitable ways to eliminate or reduce them?

are criticized for the above.
the technician goes crazy when he sees that the commercial seems to do everything to sell non-standard products.
this means adding to the basic project all variants.
often the commercial, in order to sell and reach the result award (usually it is at least 6 months salary of the technician), promises to the customer also ghostgoric stuff.
and the thing that causes more than all is that it goes to the technician, as if it were from the salami, and says:
"ah, feel...the product x foul as if it had the piece y mounted as if it were the piece z. then take the piece k and put it together to the j... attention however that must be put to 32° and colored of green with brown dots. then it must be packed with a pink cardboard possibly with the figure of hello kitty above making you the eyeline"
the beauty is that the commercial, after making such a number, is believed to be superior to the technician because the technician had not thought about it before.

-what would in your opinion be a credible and professional profile of commercial technical engineer: path and academic results, path and professional results etc...

Good question.
At least one master in the mba is the least.
the languages then, at least 3 because the emotional impact is very strong.... especially with the countries of Latin America.
when two people from different nations (e.g. an Italian and a Spanish) speak English as a neutral language, they cannot put emotionality in the conversation.
an Italian business that uses Spanish to talk to a Spanish customer (or Latin America) has much more success than a business that speaks in English.

 

[Ing Italy]

the technician often thinks that the commercial does not understand a bunch of what he sells.
He thinks that once a commercial (engineer by the way) asked me if the sealing rings were already placed inside the casting mold and "fusions" along with the piece in order to save the assembly operation.

then there is little technical training of the commercial area by the company?. a commercial would have all the interest in deepening the technical details of the products, right? .

the technician goes crazy when he sees that the commercial seems to do everything to sell non-standard products.
this means adding to the basic project all variants.

is there not a problem of poor or bad communication then?. even because if both the commercial side and the technical side approach communication with prejudices is inevitable. at what point of the negotiation commercial area and technical area speak and begin to collaborate?. and where should they do that? .

and the thing that causes more than all is that it goes to the technician, as if it were from the salami, and says:
"ah, feel...the product x foul as if it had the piece y mounted as if it were the piece z. then take the piece k and put it together to the j... attention however that must be put to 32° and colored of green with brown dots. then it must be packed with a pink cardboard possibly with the figure of hello kitty above making you the eyeline"

But excuse, this means being stupid, not being commercial; if you do not respect the work and professionalism of others is the fault of the person not so much of the role you have.

an Italian business that uses Spanish to talk to a Spanish customer (or Latin America) has much more success than a business that speaks in English.

I'm convinced too.

thanks for your opinion.good day.

 

[Ing Italy]

in my experience when the commercial contract expert goes around with the technician momentarily with the commercial hat.da, they both come home with the signed contract.
the customer wants non-evasive answers to their questions, and for products of a certain complexity and value, the only way and let a technician respond. In fact on complex products also the best technician of the world if he passes to the commercial, after a month his knowledge will be obsolete.
If, however, the technician starts talking about performance guarantees, payment strategies, credit letters and bank liabilities happens the case. Here it takes a commercial properly said.

I understand your point of view... actually:
- How many really good technicians do they exist? few.
- How good commercials do they exist? Just as few.

putting together these two qualities you must chase the white fly.

thanks to you for your opinion.

 

[PierArg]

then there is little technical training of the commercial area by the company?. a commercial would have all the interest in deepening the technical details of the products, right? .
....

No, the commercial is interested in selling.
look that it is not a cretin but the main purpose of the commercial is to achieve the result award.
every year the company fixes to the commercial the objective: or reach a certain turnover in its sales area.
I know people who have also had bonuses of 600 thousand euros.

is there not a problem of poor or bad communication then?. even because if both the commercial side and the technical side approach communication with prejudices is inevitable. at what point of the negotiation commercial area and technical area speak and begin to collaborate?. and where should they do that? .
...

generally the technical part, before freezing the project, summons the business world including commercials to ask:
"Look, I did it like that, okay?
What do I have to add/change/better to make it more attractive?"
Unfortunately, for murphy law, you find yourself making variants of the product because it always comes out some customers who have special requests.
theoretically the commercial could tell the customer:
"Look, or you're attacking!"
But it would risk losing it.. It's not always commercial.
in a period like this the customer always has the knife on the side of the handle.
especially if it is a customer who makes a considerable turnover... it is also able to ask you to change the color of the shirt when you make meetings.

But excuse, this means being stupid, not being commercial; if you do not respect the work and professionalism of others is the fault of the person not so much of the role you have.

see the first point.