"new license files" an escamotage to claim money from out of service

[teo83]

Good morning
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I am very pleased with the product and what with quality and precision allows me to do,
I cannot say the same as the company that manages it and markets it
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After replacing the hard disk on my machine and after installing windows xp and nx version 6 at the launch of the application the program crashes as an error of the " license file ". the installed version is not modified by that present a few days before on the old disk. After a short time I realize that on the machine has varied the coding of the cd used by nx6 to manage the license.
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from there contacting the commercial is reported to me after a few days that to get the license file that allows to restart my nx6 station already paid and used
I have to pay another 1.400,00 €!!!.
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Now I ask all of you to think of a 'attitude if it can be honest by a reality like ugs, ask your customers for money to supply the license file of a version " already paid " not for our default or for our error (the license file of version 5 has never presented these problems).
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This problem will arise whenever you go to replace the hardware or in any case part of the hardware like hard disk or network card, and therefore considering that during the year this can happen several times, it is correct to demand a sum of money (in my opinion exaggerated) for a form of prevention that only serves them? every time my company paid updates was not to update the license file but to update the software with new versions!! the license file is only a consequence inserted by them to avoid piracy actions. Why do I and all those who like me no longer allow the luxury of staying in annual assistance have to accept this abuse? ? ?

 

[cacciatorino]

.... cut by the moderator...

However, in my opinion, this behavior is scandalous, it's just a system to keep customers close to life. .

Bye.

 

[beppino]

if for this they make pay even only change of s.o..
If for example I want to use linux or mac, and until now I used wins, they make pay fragrantly the change even if they are in assistance.

But nothing can be done....

 

[teo83]

(Deleted the listed original post, as required by the user. Sandra_me30)

There are so many ways to bind a license key to a program.
the point of the speech is that, commercial negotiation is or not, of concept for a small average customer who has spent (compared to what proposes competition) a lot of money to buy and maintain updated software over the years, can not be placed any bond on the hardware used and on what is done to the hardware.

If as you say many get smart, it means that at first we are given a thief even before starting to think about it, without taking into account the inconveniences they create.
and I should spend resources to collaborate with a supplier who does not care about the fortunes of my company? ?

ps: if I had not yet the cds of version 5 + data in stp of the projects I would have been blocked without software and without the possibility of being able to say no to their commercial proposal. ...
nice relationship that you come to create with the customer.. .

as already said excellent software but bad commercial. . .

(ps: sorry x the rash but I can't give it reasons since with other software providers this never happened yet the security from piracy is guaranteed anyway)

 

[IPdesign]

I read and shivered,

You want to tell me that next year, when I change hardware, I will have to take into account the cost of 1400 € ?

What @@@ in my opinion can not justify anything, the dishonests are persecuted, but the honest and this is the case of theo should be protected, not misled.
time passes and certain topics return as torments.

It seems to me that in the clauses of the license agreement of use it is recognized of perpetual use of the software.
of course as well as purchased or updated which excludes changes in operating system or platform )
if such a right is prevented because of a unilateral modification of the software for reasons such as "security" I believe that there are the conditions to sue the supplier.

I better explain, if I purchase a licensed software where I was originally provided with a hardware key that could be moved from one machine to another without problems and then this is replaced for any reason with a software system, who replaces it must ensure to life that I can move it without any tangling of costs as it originally happened.
I agree that if the hardware key is broken I still have to pay a consideration, but being this object removed by unilateral decision who has decided this must guarantee at least the continuity of the service.

in substance I would recommend to you to feel a good legal, contracted to the hand and be advised for the best
Keep in mind that many are in your own condition, cause crisis several have left assistance, so it is not said that you can create a precedent to assert your rights.

 

[IPdesign]

Given the delicacy of the subject I ask everyone to intervene correctly, any interventions outside the lines will be immediately eliminated

 

[IPdesign]

I would like to make a survey to know what other sofware houses do in these cases.

 

[Giorgio Mandelli]

I would first of all begin to make the names of these "resellers", of course motivating and documenting the facts. at least, in the case of purchase, one gives a prior idea on how certain companies operate

"picking one to educate one hundred." .

 

[cacciatorino]

When I bought if I got the hw key, now the hw key has been removed by unilateral decision of siemens, so I think the wrong ones are them. the seller told me that if a tomorrow I had to be out of service, "a solution we find", i.e. I must entrust myself to their good heart to exercise my sacred right.
I've asked more than once on the American forum what's the official licensing procedure once you're out of service, but no one has ever answered, like they always do when questions are embarrassing.

for solidworks, they told me that the license server will remain available free of charge even when I am out of service, provided that they do not fail or close or change politics, what very possible given the last ingenuity raises relative to the sp that are now available only for those who have active maintenance.

 

[cacciatorino]

I would first of all begin to make the names of these "resellers", of course motivating and documenting the facts. at least, in the case of purchase, one gives a prior idea on how certain companies operate

"picking one to educate one hundred." .

If I'm not wrong, you work for think3. with you I had a very good experience at this point of view. once an overvoltage of the enel burned me a parallel key of gbg and you sent it to me in a few days (a couple) for about 100 euros, and I was out of assistance already ' for many years.

 

[Giorgio Mandelli]

No, you're wrong. I do not work for them but with them (sometimes and less). However, I am not aware of those facts which I quote and in any case it seems to me that the "stronzaggine" is generalized in this sector regardless of whether it is t3 or other vendor.

 

[IPdesign]

No, you're wrong. I do not work for them but with them (sometimes and less). However, I am not aware of those facts which I quote and in any case it seems to me that the "stronzaggine" is generalized in this sector regardless of whether it is t3 or other vendor.

It seems to me that hunting has praised t3 :biggrin:

 

[Giorgio Mandelli]

It seems to me that hunting has praised t3 :biggrin:

I understood the meaning of what he wrote; I just reported that I don't work on behalf of t3. all the rest, however, I'm inferring when I read that a company or a private company is obliged to pay a duty for a simple change of hard disk. I can also understand the administrative debate for the voltura/change of the license for which it seems plausible and acceptable a cost for service but here I think we speak of figures completely out of every logic. . .

when you buy a software you must always read the conditions of sale, even if they are written in bodoni body 5:finger:

 

[IPdesign]

This thing does not find it on old contracts, in fact until version 5 you still had the hardware key.
and you moved her wherever you wanted.

 

[marcof]

for solidworks, they told me that the license server will remain free even when I'm out of service

I was out of service two years (I returned last year) and when I wanted to use swx on one of the pcs where it is installed I always did the license transfer on their server without having to access the area reserved to maintenance users.

always that they do not fail or close or change politics

I want to see what would happen with the famous license server:

what is very possible given the last ingenuity raises relative to the sp that are now available only for those who have active maintenance.

sooner or later, by force of pulling the rope and menacing it with these protection systems that beat in the teeth only to those who the licenses buys them, some davide (maybe with an installed equal to one license) will decide to lose some time and throw a fiondata in the raptor eye of these golia, one of those who will remember it for a piece. when harassment clauses are recognized who apply them is sentenced to compensate those who had to suffer them. . .

 

[re_solidworks]

also ptc allows you to transfer licenses when you are out of maintenance. just fill out the mac adress of the old network card and the new pc to have the license files by email in a few minutes.
those of autodesk have removed the hardware keys and have inserted a solidworks activation, but the transfer does not always flee. Let's say, "try to transfer." They are of the opinion that those who use the parallel market in addition to spending nothing, loses even much less time to indulge these stupid protections. I call them stupid because even before a version of every software comes out, you can find it with "parallel activation" on the web.
I am one of the most "stupid" of my industry as I have never used this market, but frankly I start to get tired.... .

 

[IPdesign]

also ptc allows you to transfer licenses when you are out of maintenance. just fill out the mac adress of the network card of the old and the new pc to have the license files by email in a few minutes.. .

worthy competitor in my opinion

I am one of the most "stupid" of my industry as I have never used this market, but frankly I start to get tired.... .

Well, in this case, I can only give you a reason to ask for such a sum for:
1) read the email and check
2) copy paste into a password generator and get a text file called license
3) Send it back to the sender
4) save mail as documentation
is work of 10 min. (but it could be done automatically by a server )
I could also understand a symbolic figure of 100 € (which relates to the time it takes 600€/h )

but as it is now I come to the point to justify those who decide to rely on parallelism.

It would be interesting to see what a judge's sentence might be about an honest user who is surprised to use a parallel scremata license leaving the only bundle he actually purchased, obviously having installed this on one machine.

I doubt strongly can be condemned as it does not violate its license of use using only and exclusively what it paid for.

I think I'm sending an email to my ex-commercial for clarification today.
and I would recommend to those in our same situation to do the same.

 

[marcof]

It would be interesting to see what a judge's sentence might be about an honest user who is surprised to use a parallel scremata license leaving the only bundle he actually purchased, obviously having installed this on one machine.

it would be interesting to see what a judge's ruling might be against an honest user who is surprised to use a parallel license issued by the chemist, leaving the only bundle he actually purchased, obviously having installed this on one machine.imho would be even more interesting to read a judge's ruling against a software house that in fact prevents you from using a program you paid freely, preventing you from installing the yours license if not behind the payment of a figure that, whatever it is, is not a compensation (compenso de che ????) but a real "pizzo", nor less than finding yourself with the office lock closed at night by someone who the next morning wants to be paid to give you the keys. an account is to make a rental contract where it is clearly specified that if you are in assistance you can use the cad otherwise not (as happened with tink3 and, I think, it happens with catia) , different is the precarious situation of having your license in someone else's house.
with the number of regular users who own one or two licenses
they would come out of the important numbers to make a beautiful class action and pull the famous fiondata in the raptor eye of these golias that are taking the dangerous comes to ask for real and prori vitalities not only to the customers who have in assistance (because the first versions that come out are not sp0s, are many times true and propies key companies) but also to those who the assistance has abandoned it but the license.
in the specific case of this thread is really scandalous out of measure, but also for others to know that from morning to night these genes of marketting and reduction of the "time to market" can close the tap and open it if "buckles the grain" is creepy.
we also give him a finger without breath and you will see how they tear away our arm and go up. . .

 

[beppino]

It's a bit like the aim.

the money takes them from those who do not escape, from those who are in order and do not complain, without damaging to look for them from the "furbi".

the situation, is (unfortunately) lapalissiana, it is not necessary that @@@ or who for it gives explanations.

But for the software-house (poverine) it is difficult to go to Eastern Europe, rather than in the east, to brack the "parallel licenses", it is easier to beat cash from the paying user.

 

[Team3d]

Good morning
_
I am very pleased with the product and what with quality and precision allows me to do,
I cannot say the same as the company that manages it and markets it
quotas)

Good morning to all, (I apologize early for the poem)
My name is mauro bar and I am the owner of the team3d.
I personally use nx (unigraphics) since 1997, since 2000 I have been a siemens consultant for courses and technical consultations with customers.
team3d since 2006 has been certified as “business partner” by siemens, so from that date we have become retailers regarding the siemens product portfolio.
therefore from users we are operating an evolution that leads us to be of specialized retailers
for our personal experience we focused on software nx.(it shows the fact that one of the few public events of the launch of the new 7.5 we held it on June 18 in soave)
from the beginning there have been “trusted” of customers directed to follow. customers with whom we tried to establish a collaboration relationship.
we believe of the “young” retailers and therefore with a lot of work to do both in the search for new opportunities and from the point of view of “technical experience”, in fact with some customers with a lot of experience (see ip design) we limit ourselves to being interfaced with siemens and to carry on those that are the news coming out while with other users/sectors we are increasingly able to solve their problems to the great.
I felt compelled to present, being new, before moving to the reason for this post.
reading the post of teo83 I can only regret the situation that has been creating for some time this part but I want to make some clarifications.
we as retailers recently are “trying” to manage a similar situation (and I would not rule out that it was the same). when siemens sets new rules, we as retailers can be or do not agree, but we cannot exempt from applying them. Unfortunately, siemens (like every major multinational) is not a society with which a bidirectional discourse can be established that leads to a “pact” in derogation of certain directives.
said this we feel taken into account by this post being the company that manages it and markets it (unless I misinterpreted these definitions)
the customer has the right to receive the current license file of when the maintenance has expired if there are no “works” to do.
any activity that must be done by siemens that concerns the change of server (cid) for customers out of maintenance can be made except the payment of this quota of 1390€.
It is true that everything could work as explained by ip design at a cost of 100€ if the problem was this. It is also true that with this type of licensing management (maintains a day that have abolished hardware keys) the easiest way to duplicate free licenses is to change cd.
the “price” to pay takes away all possible fumes at the expense of the honest (and of this I am the first to be sorry) given the relationship that is with our customers , if we could, we would not pay him anything as knowing them we know exactly who wants to be smart and who not. but unfortunately they are not rules that you can or cannot apply case by case.
3d team tries to offer customers seriousness and flexibility, trying to move between the rules set by siemens. sometimes it is not possible, however, regardless.
another clarification is regarding the change of s.o. there is no cost to apply (for those who are in maintenance of course). in the past with ip design has been enabled temporarily via the web the possibility to download the linux version to be able to do tests being an expert user. this without additional costs. (I do not guarantee that I can replicate the evidence made by having been changes within siemens in the world of licensing management so.... it is to be evaluated)
Moreover if a company wants to move from windows to windows64, osx or linux just that it makes us communication of the change os, it releases windows and activates the new os. for those who have the option of receiving dvd and the media will carry out the change of the aforementioned according to the new platform. for those who do not have the dvd reception option will be enabled the web section dedicated to the new os.
I hope to have been clear and not only boring